Role overview

We are looking for a Customer Support Associate who can resolve customer queries, explain processes clearly, and deliver a reliable support experience. You should be comfortable taking ownership of issues and identifying relevant sales opportunities during customer conversations.

Key responsibilities
Handle customer queries across assigned support channels with transparent,

empathetic communication. -Investigate issues, coordinate with internal teams, and keep customers informed until resolution.
Explain features, processes, eligibility, and next steps in easy language.

-Recognize relevant sales opportunities based on customer needs. -Maintain accurate CRM records of customer concerns, actions, and outcomes.

-Highlight recurring issues and opportunities to improve the customer experience.





Requirements

-At least 2 years of customer service experience, preferably in financial services or fintech.

-Excellent verbal and written communication skills.

-Ability to handle sensitive customer queries with care and sound judgment.
Confidence in identifying sales opportunities through customer conversations.
Comfort working in a fast-moving startup environment.

Job Type: Full time Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits
Cell phone reimbursement
Health insurance

Application Question(s):
What is your Current CTC

Work Location: In person

📌 Customer Support Associate Gurugram
🏢 SalarySe
📍 Gurugram