OneDayHire Job

Top Hiring Companies

As a Customer Support representative at Eclerx, you will be responsible for providing exceptional support to customers through various channels such as phone, email, and chat. You will address customer inquiries, resolve issues, and provide solutions to ensure a positive customer experience. Additionally, you will collaborate with other departments to escalate and resolve complex issues, as well as contribute to the development and improvement of support processes and procedures.

The ideal candidate will have excellent communication skills, problem-solving abilities, and a robust customer service mindset. Join our team at Eclerx and help us deliver top-notch support to our valued customers.
Provide exceptional customer support via phone, email, and chat
Resolve customer inquiries and complaints in a timely and qualified manner
Document all customer interactions and resolutions in CRM system
Collaborate with other departments to address customer needs and concerns




Maintain knowledge of company products and services to provide accurate information to customers
Identify opportunities to upsell and cross-sell products to customers
Proactively communicate with customers regarding order status and delivery updates
Adapt to a fast-paced, dynamic environment and quickly learn current processes and systems
Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates
Assist with special projects and initiatives as assigned by management.

Designation

Customer Support

Key Skills

Calls HandlingClient HandlingClient ManagementCold CallingCustomer HandlingCustomer Queries HandlingCustomer ServiceCustomer SupportCustomer Support ExecutiveVoice Support

Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

📌 Customer Support Maharashtra
🏢 eClerx
📍 Maharashtra