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As a Customer Support Executive at Teleperformance, you will be responsible for providing exceptional customer service to clients through various communication channels such as phone, email, and chat. You will assist customers with inquiries, troubleshooting technical issues, and resolving complaints in a timely and professional manner. The ideal candidate will have excellent communication skills, be able to multitask effectively, and have a solid customer service orientation.

This role offers the opportunity to work in a quick-paced and energetic environment, with opportunities for growth and development within the company. Join our team and be a part of a global leader in customer experience management services.
Interact with customers via phone, email, and chat to provide support and assistance
Resolve customer inquiries and complaints in a professional and timely manner
Utilize company resources to troubleshoot and solve customer issues
Document customer interactions and maintain accurate records of all interactions




Provide product information and recommendations to customers
Assist with processing orders, returns, and exchanges
Collaborate with other team members to ensure seamless customer service experience
Stay up-to-date on product knowledge and company policies
Meet or exceed performance goals and metrics set by management
Follow all Teleperformance guidelines and protocols to ensure customer satisfaction.

Designation

Customer Support Executive

Key Skills

Call HandlingCalls HandlingClient Handling and CommunicationCustomer EngagementCustomer ExperienceCustomer HandlingCustomer ProfilingCustomer ServiceCustomer Service ExcellenceCustomer Service RepresentativeCustomer Service SkillsCustomer SupportCustomer Support ExecutiveEffective communicationExcellent Written CommunicationInternational Customer Service

Industry

BPO

Functional Area

Communication

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

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