Minimum 1 year in customer support (Voice preferred)
Languages
Hindi and English (Mandatory)
Roles & Responsibilities
Handle inbound customer calls
Understand queries and provide correct solutions
Follow SOPs and quality guidelines
Update call details and dispositions in CRM
Escalate issues when required
Skills & Qualities:
Valuable communication skills
Customer-handling ability
Basic CRM/system knowledge
Patient, polite, and responsible
Ability to work under pressure
Role 2. Chat Support Executive (Non-Voice)
Experience:
Minimum 1 year in Chat/Non-Voice support
Languages:
English and Hindi (Mandatory)
Roles & Responsibilities:
Handle customer queries through chat
Provide accurate responses according to the SOP.
Manage multiple chats simultaneously.
Update the CRM properly
Escalate issues when needed
Skills & Qualities:
Valuable written communication
Typing speed 35 WPM
Multitasking ability
Detail-oriented and focused
Basic CRM/system knowledge
Role 3. Escalations
Experience:
1–2 years in customer support or escalation handling
Languages:
Hindi and English (Mandatory)
Regional language is an advantage
Roles & Responsibilities:
Handle customer escalations (Call/Chat/Email)
Provide proper and timely resolutions
Take ownership until case closure
Coordinate with internal teams
Update CRM and follow TAT
Skills & Qualities:
Strong communication and problem-solving skills
Ability to handle difficult customers
Positive follow-up and ownership
Calm under pressure
📌 Customer Support Executive/email/chat Support Executive Mumbai
🏢 Wroots Global
📍 Mumbai
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