Customer Service ManagerRWBG Operations (Ops)-Customer Service Desk_Delhi - Responsible for managing customer service operations and leading the customer service desk.
Oversee daily activities to ensure high-quality service delivery and customer satisfaction.
Coordinate with various teams to resolve customer issues efficiently.
Manage and mentor customer service staff to improve performance.
Ensure adherence to company policies and operational standards.
Handle escalations and complex customer queries.
Maintain records and generate reports related to customer service metrics.
Work closely with operations teams to streamline processes and enhance service quality.
📌 Customer Service Manager New Delhi
🏢 Kotak Mahindra Bank
📍 New Delhi
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