The Director Operations (India) will lead the strategic and operational performance of the Spa & Wellness business across India, driving service excellence, commercial growth, operational efficiency, and consistent brand standards across all India locations.

The role requires hands-on experience in spa and wellness operations, with solid practical knowledge of therapies, treatments, service protocols, day-to-day operational procedures, service standards, guest experience, and effective team coordination.

Responsibilities
Oversee Spa & Wellness operations across multiple locations.
Drive revenue, profitability, budgeting, and cost optimization.
Deliver exceptional guest experience and service quality.
Lead, mentor, and develop operational teams.
Grow treatment, retail, membership, and wellness revenue.
Ensure brand, health & safety, and statutory compliance.
Support new spa openings and business expansion.




Track KPIs and work with cross-functional teams.

Requirements
Bachelor's degree in Business, Hospitality, Wellness, Operations, or related field (Postgraduate preferred).
Minimum 5 years' experience managing multiple locations.
Hands-on experience in spa and wellness operations, with strong knowledge of therapies, treatments, service standards, guest experience, and team coordination.
Robust P&L;, budgeting, forecasting, and revenue management skills.
Proven ability to lead and develop high-performing teams.
Excellent commercial, analytical, communication, and stakeholder management skills.
Experience with pre-openings or business expansion is an advantage.
Solid understanding of luxury service and guest experience standards.
Willingness to travel across India as required.

📌 Director Of Spa &wellness Operations Bengaluru (India)
🏢 Atmosphere Wellness
📍 India