Role & responsibilities

We are seeking an enthusiastic, detail-oriented HR Operations Executive to serve as our central Control Tower / Single Point of Contact (SPOC) for managing end-to-end employee insurance claims. In this role, you will act as the key liaison between employees, internal HR, insurance brokers, and insurance providers to deliver a seamless, hassle-free claim settlement experience.

Key Responsibilities:
Central SPOC & Coordination: Act as the single point of contact for all employee
queries and claims related to Group Term Life (GTL), Group Mediclaim (GMC), and
Group Personal Accident (GPA) insurance policies.
Stakeholder Management: Seamlessly bridge communications across employees
seeking claim assistance, internal HR teams, insurance broker representatives, and
Third-Party Administrators (TPAs) / insurance companies.
Claim Lifecycle Management: Assist employees with document collection, form
verification, submission, tracking, and query resolution to ensure timely claim




settlements.
Data Management & Tracking: Maintain accurate daily/weekly claim trackers, status
reports, and logs using MS Excel.
Employee Experience: Drive a compassionate, productive, and supportive experience for
employees during stressful medical or personal emergencies.

Qualifications & Requirements:
Experience: 0 to 1 year of hands-on experience in HR operations, perks
administration, or insurance claim processing.
Insurance Knowledge: Basic understanding and prior exposure to managing GMC,
GPA, and GTL insurance policies.
Technical Skills: Basic proficiency in MS Excel (data entry, filters, VLOOKUP, basic
formatting) and general computer tools.
Soft Skills: Solid verbal and written communication skills, exceptional follow-up ability,
and a high degree of empathy and professionalism.

📌 Executive Bengaluru (India)
🏢 Flipkart
📍 India