Welcome and greet guests/customers in a friendly and qualified manner.
Handle check-in and check-out procedures for hotel guests.
Manage room reservations, cancellations, and guest requests.
Answer telephone calls, emails, and general inquiries.
Provide information about hotel facilities, services, local attractions, and policies.
Maintain accurate guest records and update information in the hotel system.
Handle cash, credit-card payments, invoices, and billing when required.
Respond to guest complaints and resolve issues professionally or escalate them to the appropriate manager.
Coordinate with Housekeeping, Food & Beverage, Maintenance, Security, and other departments to meet guest requirements.




Monitor room availability and communicate room status with the concerned departments.
Maintain the cleanliness, organization, and skilled appearance of the front desk.
Prepare daily reports, shift handover notes, and other required documents.
Follow company/hotel policies, safety procedures, and security standards.
Maintain guest confidentiality and handle personal information responsibly.
Assist guests with luggage, transportation, wake-up calls, and other services when required.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits
Versatile schedule
Food provided

Work Location: In person

📌 Front Office Associate Mussoorie
🏢 Novello Globe Hotels
📍 Mussoorie