We are looking for an experienced IBM Sterling OMS Lead with solid expertise in Sterling Order Hub. The ideal candidate should have hands-on experience in implementing, configuring, and supporting Order Hub solutions, enabling end-to-end order visibility, monitoring, and exception management across enterprise order management processes.
Key Responsibilities
Lead implementation and support activities for IBM Sterling Order Hub.
Configure and customize Order Hub dashboards, widgets, alerts, and monitoring capabilities.
Work with business stakeholders to gather requirements and translate them into Order Hub solutions.
Enable real-time order visibility and operational monitoring across order lifecycles.
Analyze and troubleshoot order flow, exceptions, and fulfillment issues.
Collaborate with OMS, integration, and business teams to ensure seamless operations.
Support enhancements, upgrades, testing,
and production deployments.
Prepare functional and technical documentation.
Required Skills
Strong hands-on experience with IBM Sterling Order Hub.
Positive understanding of IBM Sterling Order Management (OMS).
Experience in order lifecycle monitoring, exception management, and operational dashboards.
Knowledge of Sterling OMS integrations and APIs.
Experience with configuration, customization, and support activities.
Strong analytical and troubleshooting skills.
Excellent stakeholder management and communication skills.
Preferred Qualifications
Experience in Retail, eCommerce, or Omnichannel Order Management settings.
Exposure to Sterling OMS implementation or support projects.
Knowledge of Agile methodologies.
Experience with reporting and operational analytics.
Nice to Have
Java/J2EE knowledge.
SQL and database experience.
IBM Sterling certifications.