Key Responsibilities
Answer all incoming telephone calls promptly and professionally.
Handle guest calls and provide accurate information regarding hotel facilities, services, and operating hours.
Connect calls to guest rooms, departments, and concerned employees as required.
Handle wake-up calls and ensure they are provided accurately and on time.
Take and relay messages for guests and employees.
Maintain confidentiality of guest information and telephone communications.
Handle emergency calls and immediately inform the concerned department or management.
Maintain proper records of significant calls, messages, and wake-up calls.
Assist guests with telephone-related requests and resolve basic queries courteously.
Coordinate with Front Office, Housekeeping, Engineering, Security,



and other departments whenever required.
Monitor and respond to internal communication requirements.
Follow hotel standards, telephone etiquette, and Front Office SOPs.
Report any telephone system issues to the concerned department immediately.
Maintain a skilled and pleasant tone while communicating with guests and colleagues.
Perform any other duties assigned by the Front Office Manager or management.

Pay: ₹16,000.00 - ₹20,000.00 per month

Perks
Food provided
Health insurance
Provident Fund

Work Location: In person

📌 Front Office Telephone Operator Muthukadu
🏢 MGM Muthu Hotels
📍 Muthukadu