Key Responsibilities
Complaint

Management
Receive, acknowledge, investigate, and resolve customer complaints within defined timelines.
Maintain detailed and accurate records of all customer interactions and grievances.
Ensure timely closure of complaints or escalate to concerned departments when required.
Follow up with customers to confirm resolution and satisfaction.
Record

Keeping & Reporting
Maintain a centralized and updated database of all grievances, including complaint type, escalation levels, and resolution status.
Prepare periodic MIS reports on grievance trends and resolution metrics for management review.
Identify recurring issues and recommend process improvements to enhance service quality.
Customer

Engagement
Drive initiatives to improve customer experience and strengthen engagement.
Conduct periodic customer satisfaction surveys and analyze feedback.
Collaborate with cross-functional teams to ensure timely and effective resolution of customer concerns.

📌 Executive/customer Grievance And Engagement/strategy Department/2026 Achalpur
🏢 Annapurna Finance
📍 Achalpur