Network Operations Center (NOC) Engineer - Tier 2.5Job SummaryWe are seeking a highly skilled and customer-focused Tier 2.5 Network Operations Center (NOC) Engineer to join our Network Operations team. This role is responsible for monitoring, troubleshooting, and resolving complex network issues impacting business and consumer customers. The engineer will work closely with cross-functional teams to ensure network stability, availability, and performance while delivering exceptional technical support and operational excellence.The successful candidate will possess strong networking fundamentals, advanced troubleshooting capabilities, and experience supporting routers, switches, connectivity services, and enterprise network environments.Key ResponsibilitiesNetwork Monitoring & Incident ManagementMonitor network performance, availability, and health using enterprise monitoring tools and dashboards.Respond to alerts, incidents, and service disruptions within established SLAs.Review and manage tickets generated through network monitoring systems.Monitor NOC dashboards, queue status, and active incidents.Manage recent, pending, requeued, and backlog cases to ensure timely resolution.Perform root cause analysis and identify corrective actions to prevent recurring issues.Technical Troubleshooting & ResolutionIsolate, diagnose, and resolve complex network issues affecting customers and internal operations.Troubleshoot routers, switches, modems, connectivity services, and IP-related configurations.Support advanced networking functions including:Static IP configurationsMulti-static IP environmentsPort forwardingPinhole configurationsNetwork routing and switching issuesAnalyze network performance trends and recommend remediation actions.Customer & Operational SupportProvide technical assistance to business and consumer customers.Respond to technical inquiries and provide resolution guidance.Communicate network status, incident updates, and resolution plans to stakeholders.Collaborate with Tier 1 support, Engineering, Field Operations,



and Vendor teams to resolve escalated issues.Escalation & CoordinationEscalate critical incidents when required and coordinate cross-functional resolution efforts.Generate dispatch requests for field technicians and hardware replacement activities.Create and manage parts requests to support incident resolution.Participate in major incident bridge calls and operational reviews.Knowledge Management & Continuous ImprovementCreate, update, and maintain Knowledge Base Articles (KBAs), troubleshooting guides, and network procedures.Document network configurations, incident resolutions, and operational best practices.Identify recurring issues, operational gaps, and process improvement opportunities.Provide recommendations to improve network stability, monitoring effectiveness, and customer experience.Collaboration & CommunicationMonitor collaboration platforms and technical chat rooms for active incidents and support requests.Work closely with internal support teams and engineering organizations.Share operational trends, service-impacting events, and remediation recommendations with leadership and stakeholders.Required QualificationsBachelor's degree in Computer Science, Information Technology, Telecommunications, Engineering, or related field, or equivalent work experience.5+ years of experience in Network Operations, NOC, Technical Support, or Network Engineering roles.Strong understanding of:TCP/IPRouting and SwitchingLAN/WAN technologiesDNS and DHCPVPN technologiesEnterprise networking conceptsHands-on experience troubleshooting routers, switches, and enterprise network infrastructure.Experience using network monitoring and incident management tools.Strong analytical and problem-solving skills.Excellent verbal and written communication skills.Ability to work in a 24x7 shift environment,



including weekends and holidays when required.Preferred QualificationsIndustry certifications such as:CCNACCNPNetwork+Juniper CertificationsExperience with ServiceNow or similar ticketing platforms.Familiarity with network performance monitoring tools and fault management systems.Experience supporting enterprise customers in a telecommunications or managed services environment.Knowledge of ITIL processes and incident management practices.Key CompetenciesNetwork TroubleshootingIncident ManagementCustomer FocusCritical ThinkingRoot Cause AnalysisTechnical CommunicationCollaboration & TeamworkOperational ExcellenceProcess ImprovementTime ManagementWork Environment24x7 Network Operations Center environment.Fast-paced operational setting requiring multitasking and incident prioritization.Collaboration with global operations, engineering, and customer support teams.Job Title Options:NOC Engineer IINetwork Operations Engineer (Tier 2)Senior NOC AnalystNetwork Support Engineer - Tier 2Technical Operations Engineer - Network Operations CenterThis version is aligned to an experienced Tier 2.5 NOC professional supporting enterprise and customer-facing network operations.Weekly Hours:40Time Type:RegularLocation:Bangalore, IndiaAT&T; and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T; will provide reasonable accommodations to qualified individuals with disabilities. AT&T; is a fair chance employer and does not initiate a background check until an offer is made. Click here (opens in new window) to learn more or request an application accommodation here (opens in new window).Job ID R-122505 Date posted 09/29/2026Apply now Save role

📌 Specialist Work Center Tech Supt (Bengaluru)
🏢 At&T
📍 Bengaluru