How will you CONTRIBUTE and GROW? As part of the digital transformation of Air Liquide Group's procurement processes, tools, procedures, and working methods are being harmonized and simplified to provide users with comprehensive and efficient tools. To support this transformation, the GCC Application Support Specialist will be responsible for business support and knowledge transfer. Their main mission will be to contribute to application development and upgrades, as well as training for users and suppliers. Local Solution Owner Single point of contact for local Administration Incident Management (Level 1& 3) & Alignment between tools (Vendor & Air Liquide) Data quality control Data cleansing User access Management Application evolution support Train / upgrade self to be the SME of the Digital Procurement application Contribute to the definition of the tool process (Evolution) Liaise with technical teams (DDS & Procurement) during feasibility studies of new feature implementation Collaborate with business process owners and Digital Managers to define the evolution needs Execute testing of the application during various releases under group solution team coordination Communicate the functional and technical changes on the application to various stakeholders BulkUpload/BulkUpdate of Data Knowledge Retention & Documentation Document all the system changes throughout the evolution of the application Responsible for documenting SOPs for existing and new workflows Prepare Gap analysis documents and maintain change history for new releases Responsible for developing digital promenade (self help) for each module Responsible for preparing tutorial videos and updating the training material Build knowledge repository (Faq's, DIY material, training videos etc) leveraging MPTC (my pass to change)



Communicate new features/ functionalities to the user community Training and Knowledge transfer Develop annual training plan in collaboration with all the stakeholders Organize and deliver regular training sessions for internal users while onboarding new resources Organize and deliver adhoc training sessions for target audience Organize and deliver training sessions whenever new functionalities/ features are introduced Building and maintaining a training dashboard ___________________ Are you a MATCH? Minimum experience of 3 years in similar domain from IT industry / GCC set up Tools Exposure - SAP ( Good to have) Strong Communication skills are must Understanding of Procurement processes Knowledge & Experience on data management (ETL) Proven ability to coordinate and work with large and diverse teams Solid Documentation skills - past experience in ability to develop workflows documenting functional/technical documentation and preparing/updating training materials Experience on any ticketing management tools Autonomy, Responsiveness, Digital mindset Fluent English #LI-KB1 Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent,



both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be here! We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process. You may verify job postings through our official global careers website at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this form

📌 Gcc - Application Support Specialist (Pune)
🏢 Air Liquide
📍 Pune