Job Title Executive – Sales Support Function Sales Reports To Branch Head Location Branch / Regional Locations Travel Required 25% þ 50% ☐75% ☐ About DHL Blue Dart Express India:Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised forreliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Itscompetencies span across evaluation and contracting, planning and transition, delivery and execution, andspecific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, sinceMay 2004.Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logisticsleader’s network across 220 countries and territories to provide comprehensive express and logistics solutions toour clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of itsmajority shareholder.We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHLGroup’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental partof whowe are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “BlueDarter” with honour.If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensivebenefits, access to cross-functional, succession planning and global career paths, and strong culture ofrecognition.Position Overview:The Executive – Sales Support is responsible for managing end-to-end billing, invoicing, and collectionscoordination for branch customers, ensuring accuracy, timeliness, and adherence to contractual and company guidelines.The role acts as a key interface between Sales, Finance, and Customers to ensure smooth revenue realization,effective dispute resolution, and strong process discipline at the branch level.Job Purpose:To ensure accurate and timely billing, efficient collections follow-up,



and resolution of customer billing queries, thereby supporting revenue realization, improving receivables performance, and enhancing customer experience.Key Roles & Responsibilities:Billing & Invoicing Management
- Coordinate with Branch Finance & Accounts teams for timely bill generation
- Validate accuracy of invoices as per contractual terms and company norms
- Ensure customization of invoices as per customer agreements
- Ensure timely dispatch of invoices to customersCollections & Receivables Management
- Work closely with Sales teams to ensure timely collections
- Follow up on pending, short, or delayed payments
- Track receivables ageing and escalate as per timelines
- Support improvement of DSO at branch levelCustomer Query & Dispute Resolution
- Coordinate with Finance and Sales teams to resolve billing disputes
- Ensure closure of disputes before payment due dates
- Maintain proactive customer communicationReporting & Governance
- Maintain billing, dispatch, and collection MIS
- Share reports with Branch Finance and Sales leadership
- Ensure adherence to SOPs, audit, and documentation standardsSales & Branch Coordination
- Align billing cycles with contractual agreements
- Support onboarding of customers from billing readiness perspective
- Ensure coordination across Sales, Operations, and FinanceProcess Discipline & Continuous Improvement
- Adhere to defined SOPs and processes
- Identify recurring issues and highlight to supervisor
- Suggest improvements to enhance accuracy and turnaround time
- Support automation and process improvement initiatives
- Apply learnings from errors and audit observationsPeople & Team Support
- Provide operational guidance to branch sales teams
- Ensure process adherence and performance discipline
- Support manpower planning inputs where requiredQualifications & Experience:Education:
- Graduate in Commerce / Business Administration
- MBA preferredExperience:
- 2 – 4 years
- Experience in billing, invoicing, collections, or sales support roles
- Exposure to logistics / courier / B2B services preferredSkills & Capabilities:Technical Skills:
- Understanding of billing and invoicing processes
- Knowledge of receivables and collections management
- Proficiency in MS Excel and reporting tools




- Familiarity with ERP / billing systemsKey Competencies:
- Attention to detail
- Strong coordination and stakeholder management
- Customer orientation
- Problem-solving approach
- Ability to work under timelinesKey Performance Indicators: KRAs KPIs Billing Timeliness % invoices generated and dispatched within timelines Billing Accuracy Number of billing errors / rework cases Collections Efficiency % collections achieved within due dates Receivables Control Reduction in overdue receivables / ageing Dispute Resolution Turnaround time for closure of billing issues Reporting & Compliance Accuracy and timeliness of MIS Stakeholder Coordination Feedback from Sales / Finance teams Process Improvement & Discipline Reduction in recurring errors; adherence to SOPs Why join DHL Blue Dart?When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence,innovation, and prospect every day.Here’s what makes us stand out:· Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, andcommitment to your growth and well-being.· Competitive pay and performance-linked rewards that truly recognize your impact.· Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.· Best-in-class benefits—from comprehensive medical cover (including optional parental care) tofinancial wellness and generous time off.· A culture that celebrates diversity, innovation, and bold thinking—where your voice is heardand your contributions matter.· Global career paths across the DHL Group, opening doors to opportunities in 220+ countries andterritories.· The pride of working with India’s most awarded logistics brand, trusted by millions and driven bypurpose.This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just alogistics leader—but a Great Place to Work. Come grow with us.Disclaimer:At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based processaligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of therecruitment or onboarding process. Any such request is fraudulent and unauthorized.Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates maywrite to [email protected].

📌 Executive - Sales Support (Maharashtra)
🏢 Dhl
📍 Maharashtra