- Change Agility
- Shows willingness to adjust to changing work environments
- Mastering Complexity
- Assimilates and evaluates new data and facts in a timely manner to support effective decision-making
- Communicating for Impact
- Builds credibility by contributing expertise and provides accurate and relevant information in a timely manner
- Creates easy to understand and accurate business communications
- Collaboration
- Values diverse thinking and seeks to understand different perspectives and cultures
- Demonstrates value as a team player both within and across teams
- Performance drive and Execution
- Demonstrates attention to detail in all aspects of work
- Acts with a sense of urgency and confidence to deliver quality work in a timely manner
Basic Requirements
- Graduate/Post Graduate with 0 to 2 years of experience
- Adaptable to work in shifts
- Candidates fluent in AI usage would be preferred
Job Responsibilities
- Perform data entry, record verification,
validation of policies in alignment with current business practices and Desk Manuals - HW/License/Cloud/Support Renewal/Edu
- Identify queries on non-compliant requests work with the right stake holders to resolve them by providing details on possible resolution
- Collaborate with Upstream and Downstream teams like CDM, IB, Collection, AR for resolution of customer related issues
- Adherence to compliance guidelines including SOX, internal & external compliance audits
- Constantly strives to enhance technical and process knowledge participate in assessment programs-updates, LLC, etc.
- Meet the defined KPIs-Input Quality, Output Quality, Efficiency & Turn Around Time
- Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner (Deliver true value by earning customer's trust)
This role reports into Assistant Manager/Deputy Manager/Manager