Service Trainer – Roles & Responsibilities

Tata Motors Car Dealership / Service Workshop

Department: Service
Designation: Service Trainer / Technical Trainer
Reports To: Service Manager / Workshop Manager / Dealer Principal
Location: Dealership / Workshop

Key Responsibilities

- Training & Development
- Conduct technical and product training for Technicians, Diagnostic Technicians and Service Advisors.
- Provide induction training for newly joined service employees.
- Conduct refresher training based on identified skill gaps.
- Prepare training schedules, materials and practical demonstrations.
- Technical Training
- Train technicians on vehicle systems, service procedures and troubleshooting methods.
- Conduct training on engine, transmission, electrical, electronics, AC, braking, suspension and other vehicle systems.
- Provide training on current Tata vehicle models and updated technologies.
- Conduct EV/high-voltage system safety and technical training, wherever applicable.
- Diagnostic & Troubleshooting Training
- Train technicians on diagnostic scanners and manufacturer-recommended diagnostic procedures.
- Explain DTC identification, root-cause analysis and systematic troubleshooting.
- Conduct practical sessions on electrical circuits, sensors, actuators and ECU-related systems.
- Support technicians in resolving complex technical cases.
- Service Advisor Training
- Train Service Advisors on customer complaint identification and technical understanding.
- Develop their knowledge of service procedures, estimates and repair explanations.




- Train them on effective customer communication and handling technical queries.
- Workshop Skill Development
- Assess individual technician skill levels.
- Identify skill gaps and prepare individual/team development plans.
- Conduct practical assessments and technical evaluations.
- Mentor junior and trainee technicians.
- Quality Improvement
- Analyse repeat repairs, comeback cases and technical complaints.
- Identify training requirements based on workshop quality issues.
- Conduct corrective training to reduce rework and repeat complaints.
- Support the workshop in improving First-Time Fix (FTF) performance.
- Tata Motors Standards & Processes
- Ensure employees understand and follow Tata Motors service procedures and technical standards.
- Communicate relevant technical updates, service campaigns and technical instructions.
- Ensure technicians use prescribed tools, equipment and diagnostic procedures.
- Training Records & MIS
- Maintain employee-wise training records.
- Prepare monthly training calendars and completion reports.
- Track assessment scores and competency levels.
- Submit training and skill-development reports to the Service Manager/Management.
- Practical Demonstration
- Conduct hands-on training using actual vehicles, components and workshop equipment.
- Demonstrate correct repair, inspection and diagnostic procedures.
- Ensure trainees understand both theoretical and practical aspects.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Cell phone reimbursement
- Food provided
- Provident Fund

Work Location: In person

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