1. Inbound & Outbound Tele Sales

- Handle incoming customer inquiries and assigned outbound leads.
- Engage prospective customers through professional and persuasive conversations.
- Understand customer requirements, broadband usage, and connectivity needs.
- Convert qualified prospects into successful Skylink Fibernet sales.

2. Customer Communication & Active Listening

- Demonstrate clear, confident, and professional communication.
- Listen attentively to customer requirements and concerns.
- Provide relevant solutions based on customer needs.
- Respond promptly and accurately, maintaining a positive customer experience.

3. Lead Conversion & Sales Achievement

- Follow up on assigned leads systematically.
- Present suitable broadband plans, offers, and product benefits.
- Handle customer objections and guide prospects toward purchase decisions.
- Achieve assigned daily, weekly, and monthly sales targets.
- Maintain a healthy conversion ratio through effective follow-up.

4. CAF Onboarding & Sales Closure

- Manage the customer onboarding process from initial interest to CAF completion.
- Ensure accurate customer details and required documentation.




- Coordinate with relevant internal teams for installation and activation processes.
- Track pending CAFs, installation status, and customer commitments.
- Ensure successful sales closure in accordance with company processes.

5. CRM & Data Management

- Update lead status, customer interactions, follow-ups, and sales progress in Zoho CRM.
- Maintain accurate customer and lead records.
- Ensure timely updates of sales activities and onboarding milestones.
- Use CRM reports and assigned lead data to prioritize follow-ups.

6. Customer Relationship & Team Coordination

- Build positive relationships with prospective and existing customers.
- Coordinate with sales support, technical, installation, and activation teams.
- Escalate customer concerns and pending onboarding issues promptly.
- Maintain skilled communication throughout the customer journey.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Onboarding Manager (Coimbatore)
🏢 Skylink Fibernet Private
📍 Coimbatore