Front Office Manager

Location: Trivandrum

Qualification

- Graduation in any discipline.
- Diploma/Certification in Hospital Administration or Healthcare Management preferred.

Experience

- 8+ years of experience in hospital/healthcare front office operations.
- Prior experience in a supervisory/managerial role preferred.
- Immediate joiners preferred.

Key Responsibilities

- Manage and oversee daily Front Office and Reception operations.
- Supervise, guide, and manage the front office team.
- Ensure smooth patient registration, appointments, admissions, discharges, and enquiries.
- Coordinate with clinical, nursing, billing, insurance, and other departments.
- Handle patient/visitor concerns and ensure timely resolution.
- Monitor staff performance, attendance, grooming, and discipline.
- Ensure proper use of HIS/HMS and accurate documentation.




- Maintain high standards of patient service and confidentiality.
- Ensure compliance with hospital policies and NABH/quality standards.

Skills Required

- Excellent communication and interpersonal skills.
- Robust leadership and team management skills.
- Good organizational and multitasking abilities.
- Strong customer service and problem-solving skills.
- Proficiency in computer applications and hospital management systems.
- Professional, courteous, and patient-focused approach.

Job Type: Full-time

Pay: From ₹30,000.00 per month

Experience:

- Total: 6 years (Required)
- Front Office: 5 years (Required)
- Hospital: 5 years (Required)

Work Location: In person

📌 Front Office Manager (Thiruvananthapuram)
🏢 GG Hospital
📍 Thiruvananthapuram