- Make outbound calls to prospective and existing customers.
- Understand customer requirements and provide appropriate information.
- Explain hair and skin care products/services, benefits, pricing, and offers.
- Follow up with leads and convert enquiries into appointments or sales.
- Handle customer queries professionally and courteously.
- Maintain accurate records of calls, leads, follow-ups, and conversions.
- Coordinate with the sales/clinic team for appointments and follow-ups.
- Achieve daily and monthly calling and conversion targets.
- Build positive relationships with customers.
Requirements
- Malayalam communication is mandatory.
- English communication is preferred.
- Good verbal communication and interpersonal skills.
- Basic computer knowledge.
- Previous experience in telecalling,
telesales, customer service, or healthcare/beauty industry is preferred.
- Freshers with good communication skills can also apply.
- Comfortable working with sales and follow-up targets.
- Positive attitude and customer-focused approach.
Preferred Skills
- Telecalling & telesales
- Lead follow-up and conversion
- Customer relationship management
- Appointment booking
- Valuable listening and convincing skills
- Basic MS Office/CRM knowledge