Job Title: Franchise Coordinator

Job Type: Full-time
Work Location: Remote / Work From Home
Salary: ₹12,000 – ₹25,000 per month
Additional Benefits: Performance Bonus + Incentives

Education

- Bachelor's or Master's degree in Business Administration, Marketing, Commerce, Management, or a related field preferred.
- Candidates with relevant franchise, sales, customer service, business development, or coordination experience may also be considered.

Experience

- 1–3 years of experience in franchise coordination, sales, business development, telecalling, customer relationship management, or a related field preferred.
- Freshers with excellent communication, coordination, and convincing skills may also apply.

Required Skills

- Excellent Tamil, English, and Hindi communication skills
- Clear and professional communication
- Franchise lead handling
- Customer relationship management
- Lead generation and follow-up
- Sales and negotiation skills
- Franchise enquiry handling
- Business development
- Documentation and data management
- CRM management
- Coordination and follow-up
- Problem-solving
- Time management
- Goal-oriented approach
- Ability to multitask
- Basic computer skills
- Positive and professional attitude

Responsibilities

- Handle enquiries from prospective franchise partners.
- Contact franchise leads through phone calls, WhatsApp, email, and other communication channels.
- Explain the company's franchise business model, investment requirements, benefits, process, and opportunities.
- Understand the prospective franchise partner's requirements, location, budget, and business interests.
- Qualify franchise leads based on predefined criteria.
- Schedule meetings and discussions between prospective franchise partners and the management/sales team.




- Follow up regularly with interested franchise prospects.
- Maintain accurate franchise lead and customer information in the CRM.
- Update lead status, call details, follow-ups, meetings, and conversion activities.
- Coordinate the franchise onboarding process from initial enquiry to agreement and store launch.
- Collect and coordinate required franchise-related documents and information.
- Coordinate with internal teams including sales, operations, accounts, legal, marketing, and management.
- Assist franchise partners with general queries during the onboarding process.
- Maintain proper records of franchise applications, communications, documents, and follow-ups.
- Track pending activities and ensure timely completion.
- Support franchise partners during the pre-opening and initial setup stages.
- Prepare regular reports on franchise enquiries, follow-ups, meetings, and conversions.
- Achieve assigned daily, weekly, and monthly lead follow-up and conversion targets.
- Maintain professional communication and good relationships with prospective and existing franchise partners.

LanguagesRequired

- Tamil – Required
- English – Required
- Hindi – Required

Additional Languages – Advantage

Candidates who can communicate in any of the following Indian languages will be preferred:

- Malayalam
- Kannada
- Telugu





Knowledge of additional regional languages is an advantage, especially for coordinating with franchise partners from different states of India.

Who Can Apply

- Candidates interested in franchise sales, business development, and coordination.
- Candidates with robust communication and convincing skills.
- Candidates who are comfortable communicating with business owners and prospective franchise partners.
- Candidates who are target-oriented and capable of managing multiple leads.
- Candidates who can work independently and coordinate effectively with different teams.
- Candidates with good CRM and follow-up skills.
- Candidates who can communicate in multiple Indian languages are encouraged to apply.

Work From Home Requirements

- Smartphone with a reliable internet connection.
- Computer/laptop with internet access.
- Quiet environment suitable for professional calls and online meetings.
- Good-quality headset/earphones.
- Ability to maintain regular working hours.
- Good email, WhatsApp, and online communication skills.

Key Performance Areas

- Franchise lead response time
- Lead qualification
- Daily lead follow-ups
- Franchise meetings scheduled
- Franchise applications generated
- Lead-to-franchise conversion
- CRM data accuracy
- Follow-up completion
- Franchise onboarding coordination
- Monthly target achievement

How to Apply

Send your updated resume to [email protected].

Contact: +91 (phone hidden)

Please mention the languages you can speak, read, and write in your resume.

Example: Tamil – Fluent | English – Fluent | Hindi – Fluent | Malayalam – Basic

Pay: ₹12,000.00 - ₹25,000.00 per month

Benefits:

- Flexible schedule
- Work from home

Work Location: Remote

📌 Franchise Coordinator (India)
🏢 vivimart
📍 India