- Knowledge of complaint management system/software, he will be is the first point of contact for tenants, occupants & Building services team.
- Get answers to questions, help with problems, understand customer & provide 1st hand resolutions.
- Coordinate with PM team for assigning complaints & follow-up till its closure.
- Updating end-user on closure & get feed backs.
- Daily tracking of complaints, sharing trackers having type of criticality wise analysis.
- Other duties as assigned by PM
📌 Helpdesk Associate (Kolkata)
🏢 Cbre
📍 Kolkata