superworks logo Book a Demo Products Resources AI & Beyond Solutions PartnerPricing Log In Job Descriptions Job Description Details Job Description For Voice Process Job Description for Voice Process: Handles customer calls, resolves inquiries, and provides information in a call center environment. Summarize this in 00:00 02:02 Job Description for Voice Process What is a Voice Process? Voice process is a customer service job that involves communicating with customers by phone or video. It involves customer service agents, often known as a Call center operator, interacting with clients over the phone via a headset and telephone system. Voice processes are mainly used in customer service for inquiries, order placement, trouble-shooting, and other solutions-based tasks. Job Brief The job of a voice process entails providing information and offering services to customers. The duties of a voice process employee may include:



Answering customer enquiries over the phone Handling customer complaints and resolving issues and conflicts Providing customer support and guidance Promoting the company’s products and services Engaging customers in positive conversations Upselling other products to customers Responsibilities Handle incoming calls or chats to address customer queries Identify customer needs and determine solutions Offer accurate information about products and services Respond to customer complaints and develop solutions Record details of customer interactions, transactions, inquiries, and other information Update customer information including contact information and purchasing preferences

Pay: ₹17,600.00 - ₹23,300.00 per month

Perks:

- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Tamil voice process (Chennai)
🏢 Husky Technologies
📍 Chennai