Customer Care Representative

Job Location: Navi Mumbai
Job Type: Full-Time
Experience: Freshers can apply
Education: 12th Pass or above
Job Type: Desk Job

Job Overview

We are looking for a Customer Care Representative to join our team in Navi Mumbai. The candidate will be responsible for assisting drivers, coordinating trips, resolving queries, and ensuring smooth day-to-day trip operations.

Key Responsibilities

- Provide timely support and assistance to drivers during their trips.
- Coordinate and manage trips efficiently.
- Handle driver queries and provide appropriate solutions.
- Monitor trip status and coordinate with relevant teams whenever required.
- Maintain accurate records and update trip-related information in the system.
- Escalate operational issues to the concerned team or supervisor.
- Ensure smooth communication between drivers and the operations team.
- Perform other duties related to customer and driver support as assigned.

Requirements

- Minimum 12th Pass qualification.
- Freshers are welcome to apply.




- Good communication skills.
- Basic computer knowledge.
- Comfortable working in a desk-based role.
- Ability to work in rotational shifts.
- Good coordination and problem-solving skills.
- Candidates should be comfortable working in a rapid-paced operational environment.

Salary & Benefits

- Salary: ₹20,000 CTC per month
- TDS: 10% applicable as per company

Working Hours

Rotational shifts:

- Shift 1: 8:00 AM – 5:00 PM
- Shift 2: 2:00 PM – 11:00 PM
- Shift 3: 11:00 PM – 8:00 AM

Note: Candidates must be comfortable working in all three rotational shifts.

Job Location

Navi Mumbai, Maharashtra

Who Can Apply?

- 12th Pass candidates
- Freshers
- Candidates with good communication and basic computer skills
- Candidates looking for a desk-based customer/driver support role

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Care Representative (Navi Mumbai)
🏢 PITASYS Software
📍 Navi Mumbai