Job Description – Telecaller

Position: Telecaller
Number of Vacancies: 04
Experience Level: 1–2 Years (Experienced)

Job Summary
We are looking for an experienced and result-oriented Telecaller with 1–2 years of proven telecalling/customer interaction experience. The ideal candidate will be responsible for handling inbound and outbound calls, generating leads, converting prospects into customers, and maintaining strong customer relationships while achieving assigned targets.

Key Responsibilities

- Make outbound calls to potential and existing customers to promote products/services
- Handle inbound customer queries, complaints, and requests professionally
- Explain products/services clearly, addressing customer needs and objections effectively
- Generate and follow up on leads to convert them into confirmed sales/appointments
- Achieve daily, weekly, and monthly calling and conversion targets
- Maintain accurate records of calls, customer interactions, and follow-ups in CRM/software
- Coordinate with sales/support teams to ensure smooth customer handling
- Handle customer objections and complaints with patience, escalating when necessary
- Build and maintain long-term rapport with customers to improve retention
- Provide feedback and market/customer insights to the reporting manager

Required Skills & Competencies





- Excellent verbal communication skills in [Hindi/English/regional language as required]
- Strong convincing, negotiation, and objection-handling skills
- Proven experience in achieving/exceeding calling and sales targets
- Good listening skills with a customer-first approach
- Proficiency in using CRM software and basic MS Office tools
- Ability to multitask, prioritize, and manage time effectively
- Patient, positive attitude with the ability to handle rejection professionally

Qualification & Experience

- Minimum 12th pass / Graduate (any stream)
- 1–2 years of relevant experience in telecalling, telesales, or customer support (BPO/call center experience preferred)

What We Offer

- Fixed salary + attractive incentives on target achievement
- Supportive and growth-oriented work environment
- On-the-job training and skill development opportunities
- Career growth path within the organization

Job Type: Full time
Benefits:

- Incentives on performance
- Cell phone reimbursement (if applicable)
- Fixed weekly off
- [Add: PF, ESI, etc. if applicable]

Work Location: In person

Pay: ₹8,669.04 - ₹15,000.00 per month

Benefits:

- Cell phone reimbursement
- Food provided
- Internet reimbursement
- Leave encashment

Work Location: In person

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🏢 Dehaati Gramothan Vikas Samiti
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