Customer Support Executive – Freshers

Experience: 0–1 Year
Job Type: Full-Time
Location: Bengaluru
Department: Customer Support / Operations
Work Location: In Person

About the Role

We are looking for enthusiastic and customer-focused candidates to join our team as Customer Support Executives. This is an excellent opportunity for freshers who have solid English communication skills and are interested in building a career in Customer Support and Operations.

The ideal candidate should be confident, patient, articulate, willing to learn, and comfortable interacting with customers through calls, chats, and emails.

Key Responsibilities

- Handle customer queries and concerns through calls, chats, emails, and other support channels.
- Provide accurate information about products, services, bookings, and processes.
- Understand customer concerns and provide appropriate solutions with guidance from the team.
- Follow up with customers to ensure their issues are resolved.
- Coordinate with internal teams whenever required to resolve customer concerns.
- Maintain accurate records of customer interactions and complaints.
- Escalate complex or unresolved issues to the appropriate team.
- Maintain a professional, polite, and customer-friendly approach.
- Meet defined customer service and response-time targets.
- Learn company processes, products,



and customer support procedures.

Requirements

- Freshers or candidates with up to 1 year of experience can apply.
- PUC or above qualification; a degree is preferred.
- Excellent verbal and written English communication skills.
- Strong fluency and confidence in spoken English.
- Good interpersonal and active listening skills.
- Positive attitude and willingness to learn.
- Ability to communicate professionally with customers.
- Good problem-solving and decision-making abilities.
- Basic computer knowledge and familiarity with email and MS Office.
- Ability to multitask and work effectively in a fast-paced environment.
- Candidates interested in building a long-term career in Customer Support and Operations are preferred.

Preferred Skills

Customer Handling | English Fluency | Communication | Active Listening | Problem Solving | Team Coordination | Basic Computer Skills | Customer Service

What We Are Looking For

We are looking for confident, patient, and enthusiastic freshers with excellent English communication skills and a strong willingness to learn. If you are passionate about helping customers and want to develop a career in Customer Support, we would love to hear from you.

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (Marathahalli)
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