JOB DESCRIPTION – TOUR CONSULTANT

Inbound & Outbound Travel | 3+ Years Experience

Position: Tour Consultant – Inbound & Outbound
Experience: 3+ Years
Industry: Travel & Tourism
Employment Type: Full-Time
Location: Chennai
Department: Sales & Operations

About the Role

We are looking for an experienced and highly motivated Tour Consultant with 3+ years of experience in the travel and tourism industry to handle Inbound and Outbound holiday enquiries, sales, itinerary planning, costing, bookings, and customer coordination.

The ideal candidate should have strong destination knowledge, excellent communication skills, good sales ability, and the capability to convert enquiries into confirmed bookings.

Key Responsibilities

1. Enquiry Handling & Sales

- Handle domestic, inbound and outbound holiday enquiries through calls, WhatsApp, email and other channels.
- Understand customer requirements, budget, travel dates, preferences and expectations.
- Prepare customized holiday packages and itineraries.
- Follow up with customers regularly and convert enquiries into bookings.
- Achieve monthly sales and revenue targets.
- Maintain good relationships with existing and potential customers.

2. Inbound Tourism

- Handle inbound enquiries for India from international clients and B2B travel agents.
- Prepare FIT, family, group and customized tour packages.
- Coordinate with DMCs, hotels, transport providers, guides and activity suppliers.
- Prepare competitive quotations and ensure smooth execution of confirmed tours.
- Coordinate with overseas travel agents and B2B partners.

3. Outbound Tourism

- Handle outbound holiday enquiries for destinations such as:
- Thailand
- Malaysia
- Singapore
- Sri Lanka
- Maldives
- Bali / Indonesia
- Vietnam
- Dubai / UAE
- Europe
- Japan
- Other international destinations
- Design customized FIT and group itineraries.
- Obtain hotel, transport,



sightseeing and activity rates from suppliers/DMCs.
- Prepare detailed costing and quotations.
- Coordinate visa requirements and travel documentation.

4. Itinerary & Package Preparation

- Create attractive and practical day-wise itineraries.
- Calculate package costing including hotels, transfers, sightseeing, meals, activities, guide charges and other services.
- Negotiate rates with hotels, DMCs and suppliers.
- Ensure quotations are commercially competitive while maintaining profitability.

5. Booking & Operations Coordination

- Handle hotel, flight, transfer, sightseeing and activity bookings.
- Coordinate with internal operations teams and external suppliers.
- Verify booking confirmations, vouchers and travel documents.
- Ensure all arrangements are completed before customer departure.
- Handle last-minute changes and customer requirements during the tour.

6. Customer Relationship Management

- Maintain regular communication with customers before, during and after travel.
- Resolve customer queries and complaints professionally.
- Collect customer feedback and identify opportunities for repeat business and referrals.

7. B2B Travel Agent Handling

- Develop and maintain relationships with travel agents and corporate clients.
- Handle B2B enquiries and provide competitive package quotations.
- Follow up with agents for confirmation.
- Support the development of new B2B business opportunities.

Required Skills

- Minimum 3 years of experience in Tour Operations / Travel Sales / Tour Consulting.




- Strong knowledge of Inbound and Outbound tourism.
- Good destination knowledge and itinerary planning skills.
- Excellent communication and negotiation skills.
- Strong sales and customer-conversion ability.
- Good knowledge of hotel categories, sightseeing, transfers and activities.
- Ability to prepare accurate package costing.
- Good knowledge of MS Excel, Word, Email and WhatsApp Business.
- Experience with CRM or travel management software is an advantage.
- Ability to work under pressure and meet sales targets.
- Solid follow-up and relationship-management skills.

Preferred Qualifications

- Bachelor's degree or Diploma in Travel & Tourism / Hospitality / Business Administration.
- Experience handling FIT, Family, Group and B2B travel enquiries.
- International destination experience will be an added advantage.
- Experience with DMCs, hotels and travel suppliers preferred.

Key Performance Indicators (KPIs)

- Monthly sales revenue
- Number of enquiries handled
- Enquiry-to-booking conversion ratio
- Gross profit / margin achieved
- Number of repeat customers
- B2B agent acquisition
- Customer satisfaction
- Response and follow-up time
- Booking accuracy
- Target achievement

What We Offer

- Competitive salary based on experience and performance
- Attractive sales incentives
- Opportunity to work with international destinations
- Career growth opportunities
- Exposure to B2B, FIT and group travel business
- Skilled and performance-driven work environment

Candidate Profile

We are looking for someone who is not just an enquiry handler, but a complete travel professional who can understand customer requirements, design the right holiday, sell the package, coordinate the booking and ensure a smooth travel experience.

Pay: From ₹8,989.25 per month

Education:

- Bachelor's (Preferred)

Work Location: Hybrid remote in Chennai, Tamil Nadu

📌 Tour Sales Consultant (Chennai)
🏢 Dira Holidays
📍 Chennai