Job Title: Billing Support Specialist (Non-Voice)

Location: Baner, Pune
Shift: India Night Shift
Work Mode: On site
Salary: Best as per market standards

About PSG Global Solutions

PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering recruitment support across industries including staffing, healthcare, retail, logistics, IT, and customer support.

We combine offshore cost efficiency with high-performance standards to help clients achieve their hiring goals at scale. With a best-in-class Net Promoter Score of 82 and robust client retention, PSG is committed to service excellence, measurable results, and client success.

About the Role

We are seeking a detail-oriented Billing Support Specialist (Non-Voice) to support billing operations for healthcare professionals across U.S. healthcare facilities. The role involves reviewing approved timecards, validating billing rates and contract terms, applying client-specific billing rules, generating accurate invoices, resolving discrepancies, and ensuring timely billing cycles. The ideal candidate has strong analytical skills, attention to detail, and the ability to work effectively in a fast-paced, deadline-driven environment using email and ticketing platforms.

Key Responsibilities

- Process approved timecards and generate accurate client invoices within billing timelines.
- Validate work hours, billing rates, contract terms, and assignment details.
- Apply overtime, holiday pay, shift differentials, markups, and other billable components.
- Follow client-specific billing rules and support weekly, bi-weekly, and client-specific billing cycles.
- Verify invoice calculations, billing allocations, rates, and overall invoice accuracy.
- Research and resolve discrepancies related to timesheets, rates, assignments, approvals,



and client requirements.
- Escalate complex billing issues to the appropriate stakeholders when required.
- Communicate and follow up with internal stakeholders through email, ticketing, and workflow tools.
- Maintain confidentiality and ensure compliance with company policies, client requirements, and billing procedures.
- Meet productivity, quality, service-level expectations, and billing deadlines.

Preferred Qualifications

· Graduate/High School Diploma or equivalent with 1–3 years of relevant experience.

· Experience in billing, payroll, back-office, workforce, or healthcare staffing operations.

· Knowledge of U.S. staffing, invoicing, payroll, or workforce processes.

· Strong analytical, problem-solving, communication, and organizational skills.

· Proficiency in Microsoft Excel, including Lookups, Filters, and Pivot Tables.

· Experience handling large volumes of data with accuracy.

· Familiarity with Billing, Payroll, VMS, ATS, Ticketing, or Workforce Management Systems.

· Strong attention to detail and ability to meet deadlines.

Perks & Benefits

- Family Health Insurance
- Provident Fund benefits
- Night Shift Allowance
- Safe and reliable doorstep cab facility for pickup and drop
- Rewards & Recognition programs
- Energetic work environment

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Benefits:

- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):

- What is your current CTC in Lacs per annum?
- What is your expected CTC in Lacs per annum?
- What is your notice period?
- How many years of experience do you have in Invoicing and Billing Operations?
- Are you currently residing in Pune, Maharashtra ?

Work Location: In person

📌 Billing Support Specialist (Non-Voice) (Pune)
🏢 PSG India
📍 Pune