Security Delivery Manager (SDM)
Role Overview
We are looking for a Security Delivery Manager (SDM) to support the delivery and management of security services for our clients. The role will provide hands-on exposure to security operations, service delivery, client management, project coordination, and cross-functional collaboration.
The ideal candidate should have a strong interest in cybersecurity, good communication skills, a customer-focused mindset, and the ability to coordinate effectively across teams.

Key Responsibilities

- Assist in managing and overseeing security tools, processes, and day-to-day security service activities.

- Support the development, implementation, documentation, and monitoring of security policies, procedures, and workflows.

- Participate in daily Scrum meetings, track project activities, and ensure assigned tasks and deliverables remain on schedule.

- Support the Service Delivery team in ensuring timely, consistent, and high-quality security services to clients.

- Coordinate with internal technical and operational teams to facilitate smooth service delivery and timely resolution of client requirements.

- Collaborate cross-functionally with Security Operations, Engineering, Support, Project Management, and other relevant teams to resolve issues and improve service delivery.

- Support the seamless onboarding of new customers across various security services, ensuring requirements, configurations, documentation, and handovers are completed effectively.

- Act as a point of coordination for client technical queries and work with relevant internal teams to provide accurate and timely resolutions.

- Follow up on client issues, requests, and service-related activities to ensure a high level of client satisfaction.





- Assist in monitoring service performance, identifying gaps, and contributing to continuous improvement initiatives.

- Maintain accurate service documentation, reports, trackers, and client-related records.

- Mentor and assist new team members by sharing knowledge, processes, and best practices, while contributing to the overall development of the team.

- Proactively identify operational challenges and assist in implementing solutions to improve efficiency, service quality, and customer experience.

Key Skills Competencies

- Basic understanding of cybersecurity concepts, security operations, and security tools.

- Strong communication and interpersonal skills.

- Customer-focused approach with a commitment to service excellence.

- Positive coordination, organization, and time-management skills.

- Ability to work collaboratively across multiple teams.

- Problem-solving and analytical mindset.

- Ability to understand and manage multiple tasks and priorities.

- Willingness to learn new security technologies, tools, and processes.

- Familiarity with Agile/Scrum methodologies is an advantage.

- Ability to document processes and communicate technical information clearly.

What You Will Learn

- Security service delivery and client management.

- Practical exposure to security tools, processes, and workflows.

- Customer onboarding and service transition.

- Cross-team and stakeholder collaboration.

- Agile/Scrum-based project coordination.

- Security policy and process management.

- Technical issue resolution and customer satisfaction management.

- Team mentoring and professional development.

Qualifications

Bachelor's or master's degree in technical discipline (B.tech, M.tech MCA)

Additional Information

Interested candidates can apply to [email protected]

📌 Service Delivery Manager-Cybersecurity (Sahibzada Ajit Singh Nagar)
🏢 SafeAeon
📍 Sahibzada Ajit Singh Nagar