Additional Information
Job Number26125341
Job CategoryFood and Beverage & Culinary
LocationVIP Road, Opposite Kochi International Airport, Nedumbassery Vappalassery, Kochi Keral 683572, India
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

CANDIDATE PROFILE

Education and Experience

- High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

- Creates and nurtures a property setting that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

- Provides excellent customer service to all employees.

- Responds quickly and proactively to employee's concerns.

- Uses coaching skills throughout the property.

- Demonstrates self confidence, energy and enthusiasm.

- Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

- Provides excellent customer service.

- Responds quickly and proactively to guest's concerns.

- Understands the brand's service culture.

- Sets service expectations for all guests internally and externally.





- Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

- Follows up to ensure complaints have been addressed to the guest's satisfaction.

- Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned

- Complies with all corporate accounting procedures.

- Assists GM as needed with annual Quality audit.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

萬怡酒店熱衷於為世界各地的旅客提供優質服務，貼心滿足所需。這份熱忱不僅曾鼓舞我們率先創立專為商務旅行者打造的飯店品牌，也是萬怡酒店至今仍在為每一位賓客的每一段旅程提供精彩體驗的動力。萬怡酒店團隊規模雖小但志向高遠，我們期待心懷熱情的卓越人士踴躍加入，與我們攜手呈獻超越期待的客戶體驗，同時享受不斷進取和自我提升的樂趣。

加入萬怡酒店，便是加入萬豪國際集團的非凡品牌組合。從這裡揚帆啟程，發揮個人價值，追求人生目標，加入卓越國際團隊，展現真我風采。

📌 AsstMgr-Food & Beverage I (Kochi)
🏢 Marriott International
📍 Kochi