1. Customer & Society Relationship Management

- Act as the primary point of contact for assigned societies and customers.
- Maintain regular communication with RWA members, facility managers, society management, and residents.
- Understand customer requirements and coordinate appropriate solutions.
- Build and maintain long-term relationships with clients.

2. Complaint & Service Management

- Receive and register customer complaints through calls, WhatsApp, email, CRM, or other channels.
- Coordinate with service engineers and the operations team for timely resolution.
- Track complaints from registration to closure.
- Follow up with customers to confirm satisfactory resolution.
- Escalate critical or unresolved issues to the concerned senior/team.

3. AMC & Metering Services

- Coordinate customer requirements related to electricity meters, AMC services, meter replacement, repairs, calibration, and related infrastructure.
- Maintain records of meter complaints, replacements, service visits, and pending cases.
- Coordinate with field engineers for site visits and service requirements.
- Ensure customers receive timely updates regarding service status.

Required Skills

- Excellent communication skills in English and Hindi.




- Positive customer-handling and interpersonal skills.
- Strong follow-up and coordination ability.
- Good knowledge of MS Excel, Word, Email and WhatsApp.
- Basic understanding of CRM software and ticketing systems.
- Ability to manage multiple customers and complaints simultaneously.
- Good problem-solving and escalation-management skills.
- Strong attention to detail and documentation.
- Positive attitude and willingness to take responsibility.

Preferred Qualifications

- Graduate in any discipline.
- 1–3 years of experience in CRM, customer service, facility management, real estate, electrical services, AMC, or similar industries.
- Experience dealing with RWA/Society Management/Facility Managers will be an advantage.

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

- Commuter assistance
- Health insurance
- Provident Fund

Application Question(s):

- knowledge of Ms excel, word ?

Education:

- Diploma (Preferred)

Experience:

- Customer relationship management: 1 year (Preferred)

Language:

- English (Preferred)

Location:

- Faridabad, Haryana (Preferred)

Work Location: In person

📌 Customer Relationship Executive (Faridabad)
🏢 PES ONLILINE SERVICES
📍 Faridabad