CRM CUM REAL ESTATE CONSULTANT

Company: Katyals Estates
Job Location: Lajpat Nagar, New Delhi
Work Mode: On-site
Working Days: Tuesday – Sunday
Working Hours: 10:30 AM – 8:00 PM
Weekly Off: Monday
Reporting To: Mridul Katyal

About the Role

Katyals Estates is looking for a CRM Cum Real Estate Consultant to manage property leads, communicate with buyers and sellers, maintain CRM records, coordinate property visits and assist in converting qualified leads into successful transactions.

The ideal candidate should have excellent communication skills, strong follow-up discipline and a genuine interest in real estate sales and client management.

Key Responsibilities

1. Lead Management

- Handle leads received through property portals, advertisements, WhatsApp, website, social media and other sources.
- Check the complete previous AI/chat conversation before contacting the lead.
- Do not repeatedly ask for information that has already been collected.
- Ask only for missing information or clarification required to move the lead forward.
- Understand whether the lead is a buyer, seller, investor or looking for construction/design services.
- Maintain proper lead stages and follow-up schedules in the CRM.

2. Buyer Management

- Contact buyers regarding the specific property/ad they showed interest in.
- Understand their requirements, budget, location preference and timeline.
- Provide relevant property information, photographs and videos.
- If the buyer is not interested in the original property, understand their actual requirement and update the CRM.
- Search company inventory and suggest suitable properties.
- Arrange and coordinate property site visits.
- Ensure the buyer reaches the site and the assigned company representative/agent is available.




- Follow up after every site visit and maintain the lead status.

3. Seller Management

- Contact property owners who have shown interest in selling their property.
- Review all information already collected through AI/chat before calling.
- Collect only the missing information required to complete the property listing.
- Understand asking price, property details, condition and selling timeline.
- Collect photographs/videos wherever required.
- Create and maintain accurate property inventory in the CRM.
- Coordinate with the marketing team for property promotion.
- Keep sellers updated regarding enquiries, site visits and offers.

4. CRM Management

- Maintain accurate records of every lead and property.
- Update conversations, requirements, lead stage, follow-ups and site visits.
- Ensure every active lead has a clear next action.
- Maintain updated buyer, seller and property databases.
- Record important client conversations and commitments.
- Keep property availability and pricing updated.
- Prepare daily/weekly CRM reports when required.

5. Follow-Up & Sales

- Maintain consistent and professional follow-ups.
- Identify serious/high-intent buyers and sellers.
- Coordinate negotiations with the senior team.
- Assist in taking leads through the complete sales cycle:

Enquiry → Qualification → Property Matching → Site Visit → Follow-Up → Negotiation → Closure

6. Client Communication

- Speak professionally,



politely and confidently with buyers and sellers.
- Follow a natural, consultative communication style rather than sounding scripted.
- Listen carefully before recommending properties.
- Never make false commitments regarding price, availability, possession, approvals or returns.
- Maintain confidentiality of client and property-owner information.

Required Skills

- Excellent communication and conversational skills.
- Strong Hindi/Hinglish and English communication.
- Valuable understanding or interest in Delhi NCR real estate.
- Strong client relationship and negotiation skills.
- Confident in handling buyer and seller calls.
- Excellent follow-up discipline.
- Good CRM and computer skills.
- Ability to manage multiple leads simultaneously.
- Professional phone etiquette.
- Strong attention to detail.

Preferred Experience

- 1–3 years of experience in real estate sales, CRM, inside sales, telecalling or customer relationship management.
- Experience with property portals such as MagicBricks, 99acres, Housing.com, etc. is an advantage.
- Experience with CRM software, WhatsApp Business and Google Sheets is preferred.

Performance Will Be Measured On

- Quality and relevance of calls
- Lead qualification
- CRM accuracy
- Follow-up discipline
- Qualified leads generated
- Site visits arranged
- Buyer/seller engagement
- Lead conversion
- Property closures
- Overall sales performance

A confident and well-spoken individual who can understand clients, build relationships, follow up consistently, maintain CRM discipline and convert genuine property enquiries into successful real-estate opportunities.

Pay: ₹13,800.95 - ₹25,000.00 per month

Work Location: In person

📌 Real Estate Sales Consultant (Lajpat Nagar)
🏢 katyal tradex
📍 Lajpat Nagar