- Receive customers and understand their vehicle service/repair requirements.
- Prepare accurate job cards and explain repair requirements to customers.
- Coordinate with technicians and the Service Department for timely vehicle delivery.
- Provide customers with regular updates on repair progress and additional work.
- Prepare service estimates and explain costs to customers.
- Conduct vehicle delivery and explain completed work and billing details.
- Handle customer queries and complaints professionally.
- Follow up with customers for periodic service and repeat visits.
- Ensure customer satisfaction and maintain service quality standards.
- Achieve service, customer satisfaction, and revenue targets.
Requirements:
- Graduate / Diploma in Automobile or related field.
- 1–3 years of experience as a Service Advisor, preferably in an automobile dealership.
- Positive communication and customer-handling skills.
- Basic technical knowledge of automobiles.
- Strong coordination, follow-up, and problem-solving skills.
- Basic knowledge of MS Office and DMS software.