- Welcome and greet customers in a qualified and friendly manner.
- Handle customer enquiries through phone, WhatsApp, and in-person visits.
- Schedule and manage customer appointments.
- Maintain customer records and appointment details.
- Coordinate with doctors, consultants, therapists, and other team members.
- Follow up with customers regarding appointments and visits.
- Explain basic information about hair and skin care services.
- Manage reception and ensure a smooth customer experience.
- Handle billing, payments, and basic administrative tasks when required.
- Maintain daily reports and records.
- Support the team in achieving customer service and business targets.
Requirements
- Malayalam communication is mandatory.
- English communication is preferred.
- Good communication and interpersonal skills.
- Pleasant personality and professional appearance.
- Basic computer knowledge.
- Good customer-handling skills.
- Prior experience in a clinic, hospital, salon, beauty, healthcare, or front-office role is preferred.
- Freshers with good communication skills may also apply.
Skills
- Customer service
- Appointment management
- Front desk management
- Communication skills
- Basic computer/CRM knowledge
- Team coordination
- Professional and positive attitude