Telecaller – Job Description

We are looking for confident and result-oriented Telecallers to handle customer enquiries, follow up with leads, explain our services/courses, and support the sales process.

Key Responsibilities

- Call recent and existing leads on a daily basis.
- Explain products, courses, or services clearly to customers.
- Understand customer requirements and recommend the appropriate solution.
- Follow up regularly with interested leads until closure.
- Maintain proper records of every call and update lead status in the CRM.
- Send course/service details to customers through WhatsApp when required.
- Handle customer queries professionally.
- Follow the provided calling script while maintaining a natural conversation.
- Achieve daily and monthly calling, follow-up, and conversion targets.
- Share daily work reports with the reporting manager.

Requirements

- Good communication and convincing skills.
- Comfortable speaking on phone with customers.
- Basic knowledge of WhatsApp,



Excel/Google Sheets, and CRM systems.
- Ability to handle follow-ups consistently.
- Positive attitude and willingness to learn.
- Previous telecalling, counselling, or sales experience will be preferred.
- Freshers with good communication skills can also apply.

Languages

Hindi + English required.
Knowledge of Marathi will be an added advantage.

Job Type

Full-Time

What We Provide

- Initial product and calling training.
- Calling script and lead data.
- CRM/software for managing leads and follow-ups.
- Regular guidance and performance support.
- Salary + performance-based incentives.

We are looking for candidates who believe in consistent follow-up, proper communication, and result-oriented working.

Pay: From ₹8,671.28 per month

Benefits:

- Internet reimbursement

Work Location: Remote

📌 Tele Caller Executive (India)
🏢 DCG Infotech
📍 India