Position: General Manager – Operations
Industry: Hotel / Hospitality
Experience: Approximately 10-12 years
Qualification: MBA in Hotel/Hospitality Management or MBA in Business Management
Employment Type: Full-time

Job Summary

We are seeking an experienced and results-oriented General Manager – Operations to oversee the complete operational functions of the hotel. The candidate will be responsible for ensuring smooth day-to-day operations, maintaining high guest-service standards, managing departmental performance, controlling costs, and supporting revenue and profitability objectives.

The ideal candidate should have approximately 10-12 years of experience in the hotel/hospitality industry, with strong leadership, operational, financial, and people-management skills. Local candidates will be given first preference

Key Responsibilities

- Oversee the overall day-to-day operations of the hotel.
- Manage and coordinate Front Office, Housekeeping, Food & Beverage, Sales & Marketing, Finance, and Maintenance and other operational departments.
- Establish and maintain high standards of guest service and hospitality.
- Monitor departmental performance and ensure operational targets are achieved.
- Develop and implement SOPs to improve operational efficiency and service quality.
- Manage staffing, manpower planning, recruitment, training, and employee performance.
- Monitor hotel expenses, operational costs, budgets, and cost-control measures.
- Work closely with Sales & Marketing to improve occupancy, revenue, and business opportunities.
- Monitor guest feedback, reviews, complaints, and service-recovery activities.
- Ensure compliance with hygiene,



safety, security, and statutory requirements.
- Coordinate with vendors and suppliers to ensure quality and cost-effective procurement.
- Conduct regular operational meetings and review departmental KPIs.
- Prepare and present operational reports to the hotel owners/management.
- Identify opportunities to improve processes, productivity, guest satisfaction, and profitability.
- Handle critical operational issues and make timely management decisions.
- Maintain solid relationships with corporate clients, business partners, vendors, and key stakeholders.

Required Qualifications

- MBA in Hotel/Hospitality Management or MBA in Business Management.
- Approximately 10-12 years of experience in the hotel/hospitality industry.
- Experience in a senior hotel operations or management role preferred.
- Strong knowledge of hotel operations and hospitality standards.
- Good understanding of budgeting, cost control, revenue, and profitability.
- Excellent leadership and team-management abilities.
- Strong communication, negotiation, and problem-solving skills.
- Ability to manage multiple departments and work in a fast-paced environment.

Key Skills

- Hotel Operations Management
- Team Leadership & Staff Management
- Guest Experience Management
- Revenue & Cost Management
- Budgeting & Financial Control
- SOP Implementation
- F&B; Operations
- Front Office Operations
- Housekeeping Management
- Vendor Management
- Staff Training & Development
- Customer Complaint Resolution
- Sales & Business Development
- KPI & Performance Management

Benefits:

- Cell phone reimbursement
- Food provided

Work Location: In person

📌 General Manager - Operations (Jalandhar)
🏢 Hotel Mariton
📍 Jalandhar