Job Summary

We are looking for a Receptionist – Reservations & Digital Marketing to manage the front office and reservations of our 8-room resort, while actively promoting the resort through social media and other marketing channels.

The ideal candidate should have strong communication, customer handling, sales, reservation and digital marketing skills, with a proven ability to generate enquiries, convert them into bookings and improve room occupancy.

Key ResponsibilitiesFront Office & Guest Relations

- Handle check-in and check-out of guests professionally.
- Welcome guests and provide excellent customer service.
- Handle guest enquiries through phone, WhatsApp, email and other channels.
- Manage room availability and reservations accurately.
- Coordinate with housekeeping regarding room status and guest requirements.
- Handle guest complaints and ensure timely resolution.
- Maintain daily front-office records, guest registers and booking details.
- Coordinate with other departments to ensure a smooth guest experience.

Reservations & Sales

- Handle direct bookings and reservation enquiries.
- Convert enquiries into confirmed bookings through effective communication and follow-up.
- Promote room packages, resort facilities and special offers.
- Follow up on enquiries received through phone, WhatsApp, social media and online platforms.
- Maintain a database of enquiries, confirmed bookings and cancellations.
- Develop and maintain relationships with travel agents, tour operators, corporate clients and local businesses.
- Identify opportunities to increase room occupancy and revenue.
- Upsell rooms, packages, food, activities and other resort services wherever applicable.

Marketing & Social Media Promotion

- Promote the resort through Facebook, Instagram, WhatsApp and other social media platforms.
- Create and publish attractive posts, reels,



stories and promotional content.
- Coordinate with the management/team for photographs and videos of rooms, resort facilities, food, activities and special events.
- Respond promptly to enquiries and messages received through social media.
- Promote seasonal offers, weekend packages, holiday packages and special promotions.
- Support online campaigns and digital promotions to generate bookings.
- Monitor social media engagement and enquiries and report results to management.
- Explore new marketing channels and local promotional opportunities to increase resort visibility and bookings.

Key Performance Areas (KPI)

- Increase in room occupancy.
- Number of enquiries generated.
- Conversion of enquiries into confirmed bookings.
- Direct booking revenue.
- Repeat customer bookings.
- Social media enquiries and engagement.
- Response time to customer enquiries.
- Partnerships with travel agents and local businesses.
- Monthly reservation and revenue targets.

Candidate Profile

- Graduate/Diploma in Hotel Management, Hospitality, Tourism, Marketing or a related field.
- 2–5 years of experience in Front Office, Reservations, Resort/Hospitality Sales or Digital Marketing.
- Previous experience in resort/hotel reservations and social media promotion is preferred.
- Good knowledge of Instagram, Facebook, WhatsApp Business and other digital platforms.
- Solid sales and customer-conversion skills.
- Excellent communication skills in English and Malayalam. Knowledge of Hindi/Tamil will be an added advantage.
- Good computer skills and familiarity with MS Office.
- Ability to work flexible shifts, weekends and holidays.
- Should be energetic, presentable, customer-focused and target-oriented.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Commuter assistance
- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Receptionist – Reservations & Digital Marketing (Kizhake)
🏢 silverstrom Amusement Parks
📍 Kizhake