CUSTOMER RELATIONSHIP MANAGER (CRM)YM TVS Enterprises

Location: Delhi
Industry: Automobile / Two-Wheeler Dealership
Department: Customer Relationship Management
Employment Type: Full-Time

Job Summary

We are looking for a professional and customer-focused Customer Relationship Manager (CRM) to manage customer interactions, improve customer satisfaction, and ensure smooth coordination between customers and internal departments. The ideal candidate should have strong communication, follow-up, and relationship management skills, preferably with experience in the automobile or dealership industry.

Key Responsibilities

- Manage customer queries, feedback, complaints, and service-related concerns professionally.
- Maintain regular follow-up with customers through calls, WhatsApp, and other communication channels.
- Handle customer databases and maintain accurate records of interactions and follow-ups.
- Coordinate with Sales, Service, and other departments to resolve customer issues promptly.
- Conduct customer satisfaction calls and collect feedback.
- Follow up with customers for service reminders, appointments, and other dealership activities.
- Monitor pending customer complaints and ensure timely resolution.
- Maintain CRM records, reports, and daily follow-up data.




- Support customer retention and strengthen long-term customer relationships.
- Prepare daily/weekly CRM reports and share updates with management.
- Ensure a high standard of customer experience throughout the customer journey.

Candidate Requirements

- Graduate preferred.
- 1–4 years of experience in CRM, customer relationship management, telecalling, or automobile dealership.
- Automobile industry experience will be an advantage.
- Excellent verbal and written communication skills.
- Good knowledge of MS Office and CRM software.
- Strong follow-up and coordination skills.
- Customer-oriented attitude with a professional approach.
- Ability to handle customer complaints calmly and effectively.
- Good team management and interpersonal skills.

Key Skills

Customer Handling | CRM | Follow-Up | Complaint Resolution | Customer Retention | Communication | Coordination | MS Excel | Reporting | Telecalling

What We Offer

- Competitive salary package
- Performance-based incentives
- Professional working environment
- Growth and career development opportunities
- Opportunity to work with a reputed TVS dealership

Company: YM TVS Enterprises
Department: Customer Relationship Management

Pay: ₹30,000.00 - ₹40,000.00 per month

Perks:

- Cell phone reimbursement

Work Location: In person

📌 Customer Relationship Manager (CRM) (Palam)
🏢 TVS Motor
📍 Palam