Job DescriptionCustomer Support Specialist (US Retention Process)
NSpanish Language Expert (Bilingual – English & Spanish)
NRole Summary
NWe are hiring Customer Support Specialists with mandatory experience in international retention processes, particularly for US markets.
NKey Responsibilities
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- Handle inbound and outbound customer calls efficiently N
- Understand customer needs and provide suitable solutions N
- Research issues and resolve them effectively N
- Clearly explain product/service features and benefits without reliance on scripts N
- Build solid customer relationships N
- Achieve qualitative andquantitative performance targets N

nRequirements
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- Prior experience in customer support, sales, or retention (international BPO)



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- Experience with US market processes (mandatory) N
- Strong communication and listening skills with neutral accent N
- Good time management and problem-solving abilities N
- Knowledge of US credit systems (credit bureau, reports, scores) is an added advantage N
- Immediate joiners only N

nBenefits
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- Health Insurance N
- Provident Fund n
- Cab Facility N

nWork Details
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- 5 Days Working (US Shifts) N
- Rotational shifts and week offs N
- Location: Viman Nagar, Pune N

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📌 Hiring: Customer Support Specialist (Pune)
🏢 SamvadSocial Technologies
📍 Pune