- We are seeking an experienced Amazon Connect Developer with strong expertise in designing and implementing IVR and contact center solutions on AWS
- The candidate will be responsible for developing scalable customer centric voice and chat workflows using Amazon Connect AWS services and integration frameworks
Key Responsibilities:
- Implement API based integrations using API Gateway for external system connectivity
- Enable agile routing and personalization using customer data and backend systems
Technical Requirements:
- Queue and routing configuration
- Technical Skills
- AWS Services
- o Amazon Connect
- o AWS Lambda
- o DynamoDB
- o S3
- o API Gateway
- o IAM
- Conversational AI Amazon Lex
- Integration REST APIs CTI integrations with CRM tools
- Scripting Programming Basic knowledge of Python preferred
- Nice to Have Skills
- Experience with CloudFormation or Terraform
- Knowledge of Amazon Connect CCP customization Agent Workspace enhancements
- Exposure to CloudFront Cognito is an added advantage