Job Description:

TheOffshoreOperationsAnalystwillsupportcustomeronboarding,billingprocesses,anddatareconciliationtasks.ThisroleinvolvesworkingcloselywiththeAustralian-based

operationsteamtoensureaccuratedatahandling,timelyprocessingofcustomerinformation,andgeneraladministrativesupport. AsuccessfulcandidatewillhavestrongExcelskills,ahighlevelofattentiontodetail,andexcellentEnglishcommunicationtofollowinstructionsandcollaborateeffectivelywiththeir

reportingline.

Key Responsibilities:

CustomerOnboarding&BillingSupport;

.Processnewcustomeronboardingformsandenterrequireddataintointernalsystems.

.Supportend-to-endcustomerbillingprocesses,includingpreparingbillingfilesandreviewingoutputforaccuracy.

.Ensuretimelyandaccurateupdatesofcustomerinformationacrossplatforms.

DataReconciliation&QualityAssurance;

.Perform regular data checks to ensure consistency between systems (e.g., customer data, usage, billing).

.Reconcilediscrepanciesandescalateanyissuesidentifiedduringdatavalidation.

.Maintainrecordsanddocumentationofreconciliationsandchanges.

Administrative&OperationalSupport;

.Carryoutoperationaltaskssuchastrackingbillingtimelines,updatingcustomerlogs,andreportingexceptions.

. Assist in documenting operational procedures and maintaining process trackers.

.Supporttheteaminpreparingreportsandsummariesasneeded.





Communication&Coordination;

.FollowwrittenandverbalinstructionsfromtheAustralianoperationsteam.

.Communicatestatusupdates,flagissues,andclarifytaskdetailsproactively.

.Attendvirtualteammeetingsasneededduringoverlappingbusinesshours.

REQUIREDQUALIFICATIONS&SKILLS;

.Bachelor'sdegreepreferredinBusinessadministration,finance,accounting,IT,dataanalytics, or anyrelateddisciplinewithstronganalyticaloradministrativecomponents

.Energyindustryexperiencewithexposureacrossmultiplefacetsoftheenergymarketisadvantageous

.StrongExcelskills:Proficiencyinformulas,pivottables,datafiltering,andreconciliationtechniques.

.ExcellentEnglishcommunication:Strongwrittenandverbalskillsforclearreportingandinstruction-following.

.Highattentiontodetail,especiallywhenworkingwithcustomerandbillingdata.

.Abilitytofollowstructuredprocessesanddocumentationrequirements.

.Proactivemindsetandabilitytoworkindependentlywithminimalsupervision.

.Reliableinternetconnectionandaquietremoteworkingenvironment.

DESIRABLE

.Experienceinadmin,billing,dataentry,orback-officesupportroles.

.Familiarity with cloud-based productivity tools (e.g., Google Sheets, MS Teams, shared drives).

WORKHOURS

.Australianbusiness hours are 9 amto5.30pm

📌 Operations Analyst (India)
🏢 Mantras2Success Consultants
📍 India