Customer Care Specialist (After Sales Services) (India)

Customer Care Specialist (After Sales Services) (India)

03 Oct
|
Mantras2Success Consultants
|
India

03 Oct

Mantras2Success Consultants

India

Job Description:

TheCustomerServicestrategyincludesthepreparationofstrategicpointsforsparepartsstocksand

technicalpersonneltodirectlymanagerelationshipswithcustomersandsuppliers.Thesestrategic

stocksneedtobemanagedwithphysicalmovementsanddocumentarymovementsofordersand

shipmentstocustomers.Thisrolecoversbothresponsibilitiesofthesparepartswarehouseandthe

functionofInsideSalestohandlecustomerrequestsfromtheareaandthenecessaryinternaland

externaldocumentation.

Tohaveadeepercommunicationwiththecustomers,theCustomerCareSpecialistshallvisitthe

customerandinstallationsonaregularbasistowitnessthestatusofthefiltersandsuggeststhe

customerforeventualmaintenanceworkstobedoneandsparepartstobepurchased.Thisactivity

ispropaedeutictothesubmissionofproposalmadebyaftersalescommercialdepartment.

Tasks:

-Managingoffersandorderswithcustomersinthegeographicarea

-Managingthestrategicsparepartswarehouseinthegeographicarea

-Inventoryandmaintenanceofstockdocumentation

-Interfacewiththecommercialteamofthegeographicarea

-Ensureefficientintercompanytransactions

Skills:

-MSOffice

-CAD

-SAP

-English(verbalandwriting)atgoodlevel

Reportsto:

-BUOperationsCoordinator

-FTSCustomerServiceManager

📌 Customer Care Specialist (After Sales Services) (India)
🏢 Mantras2Success Consultants
📍 India

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