As an Inside Sales Engineer, you will play a key role in bridging the gap between engineering and sales, supporting customers with technical solutions, product recommendations, and proposal development.
This role is ideal for professionals who enjoy techno-commercial interactions, working closely with both internal teams and customers to deliver high-quality engineered solutions.
Key Responsibilities
🹠Technical & Sales Support
- Provide technical support and product recommendations to customers and the sales team
- Understand customer requirements and suggest suitable engineering solutions
- Act as a key point of contact for technical queries and solution discussions
🹠Proposal & Quotation Management
- Prepare and deliver technical proposals, quotations, and documentation
- Ensure accuracy in specifications, pricing, and timelines
- Coordinate with internal teams for timely submission of proposals
🹠Engineering Coordination
- Work closely with engineering teams to understand:
- Product specifications
- Customization capabilities
- Application suitability
- Translate technical details into customer-friendly communication
🹠Sales Inquiry Management
- Manage and follow up on incoming sales inquiries and leads
- Identify customer needs and align them with suitable product offerings
- Support the sales team in progressing opportunities toward closure
🹠Customer & Stakeholder Engagement
- Collaborate with internal and external stakeholders to ensure:
- Smooth communication
- Timely execution
- High customer satisfaction
- Support customers from inquiry stage through order processing
🹠Continuous Improvement & Market Awareness
- Stay updated on industry trends, competitor offerings, and product developments
- Contribute to process improvements within the EPT team
- Participate in cross-functional collaboration and knowledge sharing
Required Skills & Competencies
Technical & Functional Skills
✠Strong mechanical engineering fundamentals
✠Understanding of industrial products / process equipment
✠Ability to interpret technical specifications and drawings
✠Exposure to techno-commercial roles (preferred)
Core Competencies
✠Excellent communication (verbal & written)
✠Ability to simplify complex technical information for customers
✠Strong problem-solving and analytical skills
✠Customer-focused and solution-oriented approach
Tools & Systems
✠Proficiency in CRM tools (Salesforce / HubSpot or similar)
✠Robust command of MS Office (Excel, Word, PowerPoint)
Preferred Candidate Background
Candidates with experience in:
- Industrial equipment / filtration / screening solutions
- Process industries (Chemical, Water Treatment, Mining, etc.)
- Engineering sales support / application engineering