Job DescriptionWalk-In Drive for Customer Support Executive Fresher HCL Tech
N

nProfile - Voice, customer service.
N

nHCLTech Hiring for US/UK Voice Process 18 Apr 2026 Walk in directly.
N

nDesignation: Customer Care Representative-Freshers
N

nAnyGrad/UG can apply (No Regular Students / No Law Graduate)
N

nB.Tech, MTech, BCA and MCA is not eligible.
N

nInterview Location: - HCL Technologies: -
NA- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301
N

nWork Location: Noida Sec 144/ Noida 126
N

nTwoWays Cabs Available
N

nWalk-in Date- 18 Apr 2026
NTiming- 11am-2pm
N

nJobDescription - Customer Service Executive - Fresher
NCandidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers.
NWork Experience &Qualification; criteria:
N
- n




- Excellent communication skills - both verbal and written - with a qualified telephone etiquette N
- Helpful, empathetic, and enthusiastic about customer service N
- Freshers in US/UK Inbound calling preferably in Banking domain N

nJob Description
N
- n
- Answer all inbound queries as per call flow procedure. N
- Adherence to process toensure high quality and customer service. N
- Follow escalation procedures for issues uncontrollable at agent level First call resolution. N
- Break schedule adherence. N
- Involvement in motivational activities, implementing feedback given during monitoring sessions. N
- Updating various logs like escalation log, complaint tracker etc. N
- Ensuring data security - proprietary data of customers N

n

nPlease don‘t carry laptop while coming for interview
N

nContact Person- Urmika Shah Mehta
[email protected]

📌 Hiring: Mega (Industrial Area)
🏢 HCLTech
📍 Industrial Area