Job DescriptionVOICE PROCESS – CUSTOMER SERVICE EXECUTIVE
NLocation: Pune
NExperience: 0–2 Years
NFreshers: Welcome to Apply
NEmployment Type: Full time
NWorking Days: 5 Days a Week
NWeekly Off: 2 Rotational Week Off
NShift: Rotational Shifts
N

nJob Role – Voice Process
NWe are looking for confident and customer-focused individuals to join our team as Customer Service Executives – Voice Process.
NThe ideal candidate should have excellent verbal communication skills, a positive attitude, and the ability to handle customer conversations professionally.
N

nKeyResponsibilities
N
- n
- Handle inbound and outbound customer calls N
- Understand customer queries and provide appropriate solutions N
- Assist customers with product, service,



and process-related information N
- Identify and resolve customer concerns effectively N
- Escalate complex issuesto the relevant team when required N
- Maintain accurate records of customer interactions N
- Meet individual and team performance targets N
- Ensure a positive customer experience on every interaction N

nRequirements
N
- n
- 0–2 years of experience in Voice Process, BPO, Customer Service, or Call Center N
- Freshers with good communication skills can apply N
- Excellent English communication skills N

n

n

📌 Voice Process (Pune)
🏢 WNS
📍 Pune