Job DescriptionHCL Tech hiring for fresher candidates - Virtual Drive - Nagpur Location
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nInterview Date : 16-Sept-2026
NDrive timing: 11:30 AM to 1:00 PM
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nMeeting Link
NMicrosoft Teams meeting
NJoin: https://teams.Microsoft.Com/meet/428399823413685?p=PUZ2NI9KkRJnExzcih
NMeeting ID: 428 399 823 413 685
NPasscode: 5GF9JZ6K
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nHiring Alert |Customer Support | Nagpur
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nWe are looking for agile and customer-focused Level 1 support to join our team in Nagpur If you are passionate about IT support and resolving customer issues, this is a great opportunity to kick-start or grow your career.
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n Role: Level 1 (Customer Service Representative)
N Location: Nagpur
N Shift: 24x7 Rotational
N Week Offs: 2 Rotational Offs
N Experience: Fresher
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nWhat You’llDo:
NHandle customer queries via calls, emails, and tickets
NPerform initial troubleshooting & issue resolution
NLog and manage incidents using ticketing tools (ServiceNow preferred)
NEnsure timely updates, follow-ups, and proper documentation
NEscalate complex issues to higher support levels
NDeliver high customer satisfaction
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nWhat We’re Looking For:
NStrong communication skills
NBasic IT troubleshooting knowledge
NWillingness to work in rotational shifts
NFreshers & early professionals are welcome
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