Job Title : Customer Support – Support Operations

Location : Gurgaon, Sector 66

Experience : 1 to 5 Years

Employment Type : Full-time | Work from Office

Role Overview :

Responsible for backend customer and transaction support across fintech products, resolving queries within defined TAT, maintaining accurate data, and coordinating with internal teams, banks, and service providers.

Mandatory Skills :

Fintech Customer Support, Transaction Support, Email & Chat Support, MS Excel, MIS Reporting, Query Resolution, Dispute Management, TAT/SLA Management, and Basic Digital Payments Knowledge.

Key Responsibilities :

- Handle backend support for AEPS, DMT, Recharges, BBPS, Utility, MATM, PG Transactions, and Loans.
- Resolve merchant, customer, and transaction-related queries through email and chat.
- Monitor disputed, pending, and escalated transactions and ensure timely resolution.
- Maintain data in Excel and prepare daily MIS reports.
- Coordinate with Sales, Operations, Technical teams, banks,



and service providers.
- Ensure cases are tracked and resolved within defined TAT / SLA.

Required Skills :

- Experience in Fintech Customer / Backend Support Operations.
- Basic understanding of digital payments and transaction processing.
- Knowledge of AEPS, DMT, BBPS, Recharges, Payment Gateway, or related fintech products.
- Valuable MS Excel and MIS reporting skills.
- Strong email/chat communication and query-resolution skills.
- Ability to manage transaction disputes, escalations, and pending cases.
- Good coordination and problem-solving skills.

Qualification : Graduate / Undergraduate.

Skills:- Customer Support, Transaction Support, Email & Chat Process, MS-Excel, Management Information System (MIS), Query Resolution, Dispute Management, Turn Around Time, SLA and Digital Payments

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