About Us

We are a provider of sustainable, custom-built office solutions, offering versatile coworking, built-to-suit, and managed office spaces. We are committed to enriching the workspace experience through innovative designs and exceptional service.

Role Overview

We are seeking an Assistant Manager – Community to lead community engagement, client relationships, and day-to-day centre operations. This role supports client retention, service delivery quality, facility coordination, and a positive workspace experience.

Responsibilities

- Build and nurture the community across all workspaces.
- Manage the branch to ensure that contractual client deliverables—including customer satisfaction, response-time targets, and internal quality standards—are met.
- Lead client relationship initiatives at the facility through regular feedback meetings; record and analyse outcomes and coordinate with the Quality Assurance team to address client concerns and suggestions constructively.
- Support PRM programmes, feedback meetings, and consistent quality assurance for patrons.
- Proactively cross-sell relevant products and solutions.
- Monitor market and competitor activity and provide relevant reports and management information to management.
- Support sales and operational strategies established by management.




- Control costs and coordinate facility upkeep and maintenance with appointed vendors and staff.
- Oversee centre operations, including front-office management and supervision of housekeeping and pantry staff.
- Maintain stock and raise indents for housekeeping and pantry consumables; provide regular stock reports to management.
- Coordinate with Finance and Sales on invoicing, collections, receivables, centre-profitability management information, occupancy status, and exit notices.
- Handle administrative tasks, including compiling vendor invoices and payables documentation.
- Follow standard operating procedures to maintain operational consistency; regularly review checklists and housekeeping and pantry performance.
- Conduct quality checks and assessments to maintain customer satisfaction and meet client deliverables.
- Plan and execute client-engagement events and invite third-party organisers to hold events at company locations.

Qualifications & Experience

- Graduate or postgraduate with at least 3 years of experience in operations and community management at a coworking space, hotel, or equivalent environment.
- Excellent interpersonal and client-communication skills.

📌 Assistant Manager – Community (Karnataka)
🏢 Cephas Consultancy Services Private
📍 Karnataka