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Experience: 3+ yrs

Location: Bengaluru

Job Type: Full-time

We are looking for a proactive and commercially minded Business Operations & Strategy Professional to support the growth and operational execution of a technology-driven business operating across D2C and B2B channels.

The role involves working across business operations, process improvement, analytics, cross-functional coordination, and strategic initiatives. The ideal candidate will be comfortable working in a fast-paced setting, analysing business performance, identifying improvement opportunities, and helping translate strategic priorities into measurable execution.

Requirements

Key Responsibilities
- Support business leadership in executing strategic and operational priorities.
- Analyse business performance, operational metrics, sales data, and customer trends to identify opportunities and risks.
- Develop MIS reports, dashboards, business reviews, and performance summaries for management.




- Identify process gaps and recommend improvements to increase operational efficiency and scalability.
- Coordinate cross-functional initiatives across Sales, Marketing, Finance, Supply Chain, Technology, and Customer Operations.
- Track strategic projects, action items, timelines, dependencies, and outcomes.
- Support business planning, forecasting, budgeting, and performance-management activities.
- Analyse D2C and B2B business performance across sales, customer acquisition, retention, fulfilment, and operational metrics.
- Support initiatives related to customer experience, process optimisation, and service improvement.
- Develop business cases, presentations, analysis, and recommendations for leadership discussions.
- Establish and monitor key performance indicators and ensure timely reporting.
- Identify opportunities for automation, process standardisation, and technology-enabled operational improveme

📌 Quality Control Lead (Bengaluru)
🏢 Weekday AI
📍 Bengaluru