Job Title: Benefits Support - Insurance Primary Responsibilities Act as the primary point of contact for the branch (US onshore), providing comprehensive support Understanding and implementation of US Health Insurance regulatory standards, guidelines, policies and procedures Responsible for end to end support of the policy lifecycle services Support a team of 4 - 5 Client Managers (~70 Accounts) at the branch Be a US Health Insurance domain expert to conduct end to end renewal activities Foster and maintain a positive relationship with branch (onshore) staff to enhance the overall customer experience Co-coordinating with internal operations team to get the renewal activities completed on time Handle queries effectively, aiming to minimize re-work at service center Ability to identify risks, issues and successfully navigate through to completion Robust time management and organizational skills; ability to work independently and effectively managing multiple tasks at once Additional Responsibilities Demonstrate initiative and think creatively, with excellent presentation, written, and communication skills Understand the Client Manager requirements when completing the renewal activities documentation inclusive of Census, SBC,



SPD, Carrier Proposals, Enrollment Materials, Contracts, Certificates, and Policy etc. Previous experience working for a US Health insurance, carriers such has Aetna, SunLife, Symetra, Voya, Optum, Blue Cross Blue Shield, Delta Dental, MetLife is an added benefit Self-reliance and willingness to "own" complications and creatively find solutions Skills and Competencies Excellent Written and Oral communication skills Interpersonal skills Advanced computer skills (Outlook, Word, Excel and Power Point) are essential Proactive Ownership and Accountability Insurance domain knowledge Logical thinking and decision making Minimum Qualification Education: Bachelor Master Licenses/Certificates US Health Insurance Domain certification will be added advantage – Ex- ACSRL Work Experience Graduate with 3-5 years of experience in an Insurance domain Insurance certification – good to have Transition/onboarding of service - good to have SPOC - Single Point of Contact role for operations -good to have Onshore travel experience – good to have Valid U.S. Visa – good to have

📌 Senior Analyst - Benefit Support (Pune)
🏢 r3 Consultant
📍 Pune