Job Title: Automobile Claims Executive
Location: Kolkata
Department: Claims / Warranty Operations
Employment Type: Full-time
Preferred Experience: 1–3 years in automobile warranty claims, workshop operations, or vehicle servicing
Job Summary
We are looking for an Automobile Claims Executive to assess and process vehicle warranty claims, coordinate with workshops and dealers, and ensure timely resolution in accordance with applicable warranty terms and company procedures. The candidate should have sound automobile technical knowledge, attention to detail, and solid communication skills.
Key Responsibilities
Register claims and verify vehicle details, warranty coverage, service history, and supporting documents.
Review workshop diagnosis, inspection reports, photographs, repair estimates, and relevant technical evidence.
Assess claim eligibility against warranty coverage, exclusions, maintenance requirements, and approval limits.
Evaluate proposed repairs, parts replacement, labour charges, and repair costs.
Coordinate with customers, dealers, service centres, inspection teams,



and internal departments to obtain information and resolve queries.
Process claims within assigned authority and escalate cases requiring technical review or higher approval.
Communicate claim status, approved repair scope, and reasons for non-approval clearly and professionally.
Monitor repair progress and verify final invoices against approved work before processing claims for settlement.
Identify discrepancies, duplicate claims, suspected misuse, and unusual repair costs, and escalate them appropriately.
Maintain accurate claim records and prepare reports on pending cases, turnaround time, claim costs, and closures.
Conduct workshop visits or support vehicle inspections when required.
To co-ordinate/execute the Warranty Spare parts Audit with the Dealers from time to time to verify claim legitimacy.
Analyse the prototype field failures w.r.t to vehicle variant/ Dealer code (for any diagnost

📌 Automobile Claims Executive (Kolkata)
🏢 Corporate Warranties (I
📍 Kolkata